Effective Date: January 17, 2026
Last Updated: January 17, 2026
OpQuest ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ecommerce operations platform and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We collect information you provide directly to us, including:
Name, email address, password, company name, and billing address when you create an account.
Job title, phone number, and profile preferences you choose to provide.
Credit card details, billing address, and other payment-related information processed through our payment provider (Stripe).
Information you provide when contacting us for support, feedback, or other inquiries.
OAuth tokens and credentials when you connect third-party services like Amazon Seller Central or Amazon Vendor Central to our platform.
When you use our Service, we automatically collect:
Pages visited, features used, actions taken, time spent, and interaction patterns.
Browser type, operating system, device type, unique device identifiers, and IP address.
Server logs including access times, error logs, and referring URLs.
We use cookies, web beacons, and similar technologies. See our Cookie Policy for details.
When you connect third-party services to OpQuest, we collect data from those services:
Sales data, inventory levels, order information, product catalog data, and business reports you authorize us to access through Amazon's Selling Partner API (SP-API).
Transaction confirmations and subscription status from Stripe.
We use the information we collect for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We share information with third-party vendors who perform services on our behalf:
Database hosting, authentication, and data storage (based in the United States).
Payment processing and subscription management.
Cloud infrastructure and background processing services.
Application hosting and delivery.
To help us understand usage patterns and improve our Service.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service of any change in ownership.
We may share your information with third parties when you give us explicit consent to do so.
We retain your personal information for as long as your account is active or as needed to provide you with our Service. We will also retain and use your information as necessary to:
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.
We implement appropriate technical and organizational security measures to protect your personal information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
You have the right to request deletion of your personal information. You can delete your account through your account settings, or by contacting us at privacy@opquest.io.
You have the right to restrict or object to certain processing of your personal information.
You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your preferences in your account settings.
You can manage your cookie preferences through your browser settings or our cookie consent tool. See our Cookie Policy for more details.
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):
We process your data based on: (a) your consent, (b) performance of a contract, (c) compliance with legal obligations, or (d) our legitimate interests.
You can request your data in a portable format.
You have the right to lodge a complaint with your local data protection authority.
Where we rely on consent, you can withdraw it at any time without affecting prior processing.
For data transfers outside the EEA, we use Standard Contractual Clauses approved by the European Commission or other legally approved mechanisms.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
You can request information about the categories and specific pieces of personal information we have collected about you.
You can request deletion of your personal information, subject to certain exceptions.
You can request correction of inaccurate personal information.
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
We will not discriminate against you for exercising your privacy rights.
To exercise your CCPA rights, please contact us at privacy@opquest.io or use the contact information below. We will respond to verifiable requests within 45 days.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected, including:
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
Key third-party services we integrate with include:
When you connect your Amazon account, we access your Amazon data through Amazon's Selling Partner API in accordance with Amazon's API Terms of Service.
Payment processing is handled by Stripe in accordance with Stripe's Privacy Policy.
Our Service is not directed to individuals under the age of 16 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice, such as an email notification or a prominent notice on our Service.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
OpQuest
Email: privacy@opquest.io
Address: Phoenix, AZ, United States
For data protection inquiries in the EU, you may also contact your local supervisory authority.
